Steps:
- Soft Lock can be done manually, or automatically by enabling Tier 3 under auto escalations setting and by setting limits in 'Mobility Profiles'
- It will prevent all outgoing usage on the device even if only one of the limits is reached i.e voice or data or messages
- Soft Lock is dependant on multiple systems and it can take up to 24 hours to add or remove a lock
- Soft Lock is not real-time and, when activated, will only take effect once an active call/data session ends