Steps:

  • From the VSM landing page, click on 'Explore' then on 'Subscriber'
  • Search for the user, click on the drop-down arrow on the right-hand side
  • Click on the 'Soft Lock' icon.
                                                             IF
  • You are Locking: The green lock on the left will turn into a red lock
  • You are Unlocking: The red lock on the left will turn into a green lock
  • You need to refresh: Click on the magnifying glass, scroll down
  • Open the tab under actions and click on 'select, refresh subscriber details'. This will request the last status on the line(It will either show locked/ not locked)