How to view your Voice | Data and Message Exceptions
- From the VSM Landing Page, click on ‘Manage Spend’ then on ‘Exceptions’
- Select the specific bearer (Voice| Data| Message) that you would like to view
- Select how you would like your Usage to be displayed
- Total vs Package: Provides an easier view based on over & under usage which can assist in identifying if users are on the correct Packages
- Total vs Mobility: Provides an easier view based on over & under usage which can assist in identifying if users are on the correct Mobility Profile
On the Usage Exceptions screen, you can
- View the Usage Exceptions graph, which shows the Subscribers that fall under different Usage Exception Categories
- Click on any of the Exception Columns to view the list of users that fall into that Usage Category
- From the Subscribers list, click through to the user details and explore the subscriptions, bundles, and VAS, as well as get a detailed report on Voice, Data, and Messaging Usage
- You will also have the exception report available (Comparative Usage Summary) for easy analytical purposes