Question :
How to clear the following error 'No limits found at the network' on a line?
Answer:
- From the VSM Landing page, click on 'Explore' then on 'Subscriber'
- Search for the MSISDN in question
- On the far left-hand side of the page, click on the small box before the number
- The whole user’s profile will be highlighted in blue, and a 'Change Mobility Profile' icon will appear below the 'Matching subscribers' heading
- Click on the 'Change Mobility Profile' drop-down and select the current Mobile Profile the MSISDN in under
This will allow the line to refresh the limits and clear the error