Steps
- From the VSM Landing page, click on 'Manage Spend' from the menu bar.
- Click on 'Content Services'
- Click on 'Content Service' within the graph to view the list of users subscribed to that category
- kindly note: Even if the 'Content Services Allowed' are set as 'No' in the 'Mobility Profile' the subscriber can still make use of the content services
- If Tier 1 'Auto Escalation' is not activated you are still able to 'Manually Escalate' the subscriber's transgression for an internal investigation
- To 'Escalate manually', click on the drop-down arrow on the far right then select, 'Escalate'
- You can also get an itemized report of the 'Content Services'. It includes the cost of each transaction and when it occurred
- Click on the drop-down arrow then select 'Itemized Content Service Itemized Report'.
- After your investigation, to cancel or block 'Content Services', kindly liaise with the Vodacom Support Desk